FAQ
Frequently Asked Questions
Find answers to common questions about our products and services.
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If you need to return an item purchased through our online store, please contact us at tom@coffeecompanyhada.com within 15 days of receiving your order. Once we’ve been notified, you’ll have an additional 14 days to send the item back to us.
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UK orders usually arrive within 2–4 working days. You will receive a dispatch notification as soon as your parcel has been handed over to the courier.
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Not yet. We’re preparing to offer international shipping soon. If you’d like to be notified when it launches, please subscribe to our newsletter.
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Once your order has been dispatched, you’ll receive an email with a tracking link so you can follow your parcel’s journey.
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Yes. We roast in small batches and aim to dispatch as quickly as possible so your coffee reaches you at its best.
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If your order hasn’t been dispatched yet, we may be able to amend or cancel it. Contact us as soon as possible and we’ll help.
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Yes. We supply beans, equipment, and training for cafés, offices, retailers, and hospitality partners. Get in touch with our team for details. tom@coffeecompanyhada.com
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Because coffee is a perishable product, we cannot accept returns once bags have been opened. If there is an issue with your order, please contact us and we’ll put it right.